Resolved: 404 Error when trying to set up tracker

[KateFitbit]

We are currently investigating reports of French Canadian users seeing a 404 error when setting up a tracker. As a workaround, we recommend setting up on an alternative device if possible.

I'll update the thread when I hear further. Thanks for your patience! 

[Ross56]

Are there still problems on iOS?  MIne stopped working yesterday.  I just presumed it was my phone so I deleted the app and reinstalled it.  When I enter my login information it just keeps spinning.  

[IncludeBeer]

Oui l’application revient en français mais  ma FitBit Blaze reste en anglais. 

[Kjo000]

Visit Fitbit.com on the browser on the computer/device you are using, see if they are blocking your IP address.  If you can, switch from WiFi to LTE to get a different Ip and maybe it will work.  

Why on earth fitbit servers are blocking IP’s is what they need to figure out.  

[Jkriojas]

I’m having the same problem. 

And my Fitbit won’t charge. 

[Ross56]

I finally shut down my phone and restarted and all is well. That will not fix your problem with the charging.

[BradInVancouver]

Got it working by switching my phone to English. Language dependent bug slipped past QA?

[KateFitbit]

Hi Everyone- our team is still reviewing this issue and I hope to have an update soon. Thanks for posting your workarounds like changing the language to English and Restarting your phone. 

[Catpower]

Hi,

I bought my Charge 2 yesterday and I had all the same message error when I want set up with my fitbit app. I disconnect Bluetooth, I restart my iPhone, I erase my old Fitbit Charge HR (1st generation) and my Alta HR. I still had the same 404 message error. What can I do? Thanks

[kurtzilla]

Uninstall and reinstall the app?

Sent from my iPhone

[Somatophylax77]

Nov 12th.... Just got a Charge 2 and have the same 404 error as the others. Yes, the iphone is set up in French. Please fix it

[Catpower]

I know for the setting! This is my third fitbit!
I ask for the customer service!
Sorry, but the chat customer service was very bad... And if I check the
others messages, many customers had the same idea

[LouisPratt]

But when ? 

One day, on week, on month ?

i bought it at Walmart... so probably they refund me

i had a Jawbone Up 3 (Nevers have problème tu do thé spare) and i changed it for a Flex 2

i think it was a mistake...

[mmiller86]

I have tried all of these steps. Have deleted the app several times. It's been about a month since my app has worked! Why does it take a month plus to fix the app??? Very frustrating! Still waiting on another update and hopefully it will work this time. 

[KateFitbit]

Thanks for reports everyone, this issue has been reported as resolved by our team. Please let me know if there are any further instances. 

[IncludeBeer]

Yes it's working now. Thank you!

[mmiller86]

Mine still does not work after trying all of everything mentioned to try. It doesn't even locate it now so it can't even connect. 

[LouisPratt]

Mine is working well now 

thanks

Louis

[disappointed892]

I would like to setup my new versa 2 on my mac, but apparently that is too **ahem**ing difficult for your simplistic site to handle. It comes up with "error 404" on every device I own. For the ios devices i own, they are too old to setup a versa 2 which is absolute bull**ahem**. I purchased your device, so I expected a little more effort than this.

[monicapenna]

2020 and having the same problem. What should I do?!

[Timtam70]

I have done every possible fix with no result and still getting this error after updating the software on my Versa2.