Resolved: Friends leaderboard not updating/updating slowly

[KateFitbit]

Update 7/13/2018: Hi Everyone! We should be back to normal in the next day or so, but you may see a slight delay with your friend's leaderboard updating. Thanks again for your patience and reports.

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Update 7/13/2018: Hi Everyone! We made some updates last night that should help improve this issue. Please try syncing and logging out and back in. If you are still experiencing this issue please let me know.

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Update 7/12/2018: Hi Everyone - I've merged a few posts together. Thanks for your reports on the friend leaderboard not updating or updating slowly. I've reported this to our team and will let you know once I've heard further. 

[lsteph]

MarcoGFitbit,  I updated the app (and my phone) yesterday and the problem still exists.  The issue started at least several weeks ago and as stated by others, the daily steps sync on the phone but not on the Leaderboard.  Additionally, I have not received any notifications from fitbit regarding daily progress (ex: Met step goal for the day, Overachiever, etc.) since June 17th.  The online Dashboard is also affected and syncing does not change the information.

[MarcoGFitbit]

Hello everyone, I hope  you're all doing well. 

I appreciate you have continued reporting this situation. I have already submitted this issue to our team and once I have more information to share with you about this issue I'll make sure to let you know through the Forums. 

Thanks again for your patience and understanding, if there's anything else I can do for you, please feel free to reply! 

[lasboji]

I'm having the same issue.  I've restarted phone, Logoff and back on to Fitbit and nothing is working.  I'm in a weekly challenge and steps are updating there but my Community steps are NOT updating for me or my friends.

[Melanie73]

Thank you so much. Will wait to hear back from you as to what the issue is and how it will be rectified ❤️😊

[EmmaTop]

Thank you. Here you go. Do let me know if they need anything else 

[lasboji]

I have not updated the Fitbit app recently

It started sometime between last nigh 7/11 and this morning 7/12

This is NOT updating since sometime yesterday

After syncing the information does NOT update

[OrbisFactor]

I had a web chat yesterday and was assured the problem would be resolved. Later my leaderboard updated. Today the leaderboard step count stopped updating at exactly the same step count as it did yesterday! It is now (like yesterday) frozen again. This is really annoying!!! I am aware this is a technical issue: when will it be properly and permanently addressed. 

[SunsetRunner]

Mine has been doing this for 2 days now! Yesterday I spoke to someone on live chat who said they would need to escalate this to their manager and they would email me but haven’t heard anything! Then yesterday afternoon it looked like the problem had been sorted as I moved up on the weekly step count. But this morning I went back to exactly where I was yesterday when it all started and I have stayed there the whole day. This is so frustrating now. 

[Louih]

I’m having the same problem, leaderboard with friends not updating 

I’ve deletex the app and the installed,  also logged out and back in 

[ClairePoo]

This is happening to my app too 😞

[smp429]

I’m planning on calling Fitbit tonight probably more efficient to talk to someone then waiting forever and not getting any response 

[smp429]

I’m planning on calling Fitbit tonight probably more efficient to talk to someone then waiting forever and not getting any response 

[ShonaD]

I am having the same problem too.  Everything else is updating except the leaderboard. Very frustrating!!

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@Tsaoyealing wrote:

I and my husband had same issue, I made a call. But the support team didn’t know how to fix it. 

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[AnnieB16]

I am having the same issue also - my steps are tracking on my dashbaord on the iPhone app, but the steps are not updating on my friends page. Any help would be appreciated. 

[ShonaD]

I have just turned my Bluetooth off and on again and that seemed to work.

Sent from my iPhone

[AnnieB16]

I tried that and it didn't work for me 😞

[cwoell]

Have same problem. Is this linked to app update to 2.53?

[Elise94]

Fitbit staff- any update on what the issue is?? It seem that we’ve all tried everything we can do on our end and the problem is still not solved. This is incredibly frustrating. 

[smp429]

Just called and spoke to a Fitbit rep and they told me that the issue has been forwarded to someone and should be resolved shortly. They didnt tell me what the issue was though.

[KateCSmith]

My steps or my friends steps are not updating under the friend board.  This has been happening for a few days. Any update on the fix? I already updated app and tried logging in and out and shutting down phone!