Resolved: Friends leaderboard not updating/updating slowly

[KateFitbit]

Update 7/13/2018: Hi Everyone! We should be back to normal in the next day or so, but you may see a slight delay with your friend's leaderboard updating. Thanks again for your patience and reports.

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Update 7/13/2018: Hi Everyone! We made some updates last night that should help improve this issue. Please try syncing and logging out and back in. If you are still experiencing this issue please let me know.

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Update 7/12/2018: Hi Everyone - I've merged a few posts together. Thanks for your reports on the friend leaderboard not updating or updating slowly. I've reported this to our team and will let you know once I've heard further. 

[RJSOrlando]

While I know fitbit is working hard to resolve the iOS issue and it is causing so much frustration it's also hard to grasp how such a gigantic failure was able to be released. Dealing with an eating disorder is stressful enough but when stress is a trigger for your disorder (B.E.D) something like this definitely  effects your eating. Trying to log the food on line WAS working however not all my Food and water stats have disparaged from the app for at least the last 7 days.Online was populating the app up untill yesterday afternoon, it was sluggish but it was working now food and water consumption have vanished from the app all together for days even prior to the update.  For everyone at fitbit i'm sure your just as frustrated as we all are. I work for an app developer as well and I FULLY understand how this happens and the abuse you have to deal with but this one definitely was not tested properly prior to it's release. still many of us are rooting for you and hope you can put an end to this ASAP.   

[Jenny61]

Restarting bluetooth has resulted in 7 day count rectification.

[Speakers]

App is not syncing. I have shut off the phone, restarted bluetooth, shut down the app. Nothing work. 

I have an apple phone. 

[KateFitbit · Accepted solution]

@RJSOrlando for updates on the food logging issue, please check this thread. 

@Speakers for syncing issues please take a look at this article.

As mentioned yesterday, you may see a slight delay with your friend's leaderboard updating and we expect it to be back to normal shortly. Since this issue is resolved and the thread appears to be going off topic, I'll be closing it for further responses.