Resolved: Friends leaderboard not updating/updating slowly

[KateFitbit]

Update 7/13/2018: Hi Everyone! We should be back to normal in the next day or so, but you may see a slight delay with your friend's leaderboard updating. Thanks again for your patience and reports.

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Update 7/13/2018: Hi Everyone! We made some updates last night that should help improve this issue. Please try syncing and logging out and back in. If you are still experiencing this issue please let me know.

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Update 7/12/2018: Hi Everyone - I've merged a few posts together. Thanks for your reports on the friend leaderboard not updating or updating slowly. I've reported this to our team and will let you know once I've heard further. 

[Lauralindsey]

I have just received a replacement Fitbit as my other one broke. 

It is my first day using the new pebble. The steps are syncing but on my iPhone app the weekly step count isn’t updating.  Also the notifications inside the application aren’t working either I haven’t had any notification since my previous Fitbit

[crv2713]

I am having the same problem. My steps are syncing but not showing on the weekly step count board with my friends. 

[Kendell1]

I’m having the same issue.  I’ve closed my app, restarted my Fitbit and my phone but nothing is working.  My steps are not updating in the weekly count.

[AustinPhaedra]

Same here. 

[MarcoGFitbit]

Hello @Lauralindsey and @crv2713, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you as well @AustinPhaedra and @Kendell1, thanks for joining the conversation. 

Thanks for bringing this to my attention. At this moment, if you have already tried the troubleshooting steps in my previous post, I would like to ask you to reply to me with a screenshot of what you're able to see in the app so I can check this further. 

@Lauralindsey and @crv2713, if you're not getting Notifications on your Fitbit device, please check this post with troubleshooting steps that might be useful for you. 

Thanks for your patience and understanding, I'll be waiting for your reply. 

[SunsetRunner]

My weekly steps haven’t sync since yesterday either. I’ve tried resetting my Fitbit but nothing is helping!

[leslieeh]

I am having the same issue my weekly and friends weekly steps are not updating. I just did the updated for app and still the same problem. 

[AndyMcL]

Same for me, despite regular manual syncing to my device during the day and killing/restarting the app, the running totals in the Friends leaderboard are not progressing...except very occasionally.

I've also updated the app today but no difference...seems like something is broken in the Fitbit back end...

[crv2713]

I did all the trouble shooting things and nothing worked but this morning everything is updating correctly. Thank you for your assistance.

[leslieeh]

I did the troubleshooting too and that didn’t work for me.

Sent from my iPhone

[Lorried]

Hey Fitbit peeps Anyone else having issues with the steps updating?  I’m a walking but it is not updating when I sync my phone!

This is ridiculous that they (Fitbit) cannot get there nothing better to work properly for no longer than one-two months.  But they keep adding things... Go Figure!  Let our voice be heard. Get it together Fitbit!

Moderator Edit: Format.

[Underwood_VT]

Hello Marco,

I’m having the same problems.  My total weekly steps are not updating when I synch.  It shows my total through yesterday but it doesn’t include today’s steps.  It did the same thing all day yesterday. I’ve tried all the possible solutions you’ mentioned. I also haven’t received notifications since mid-June.

I tried to attach a screenshot from my iPhone but couldn’t get it to work.  Is there a trick to it?

Thanks!

[Dovestar]

Hi, I have been having this same issue. My own information never changes on the friend leaderboard - although my Fitbit seems to sync to my phone otherwise, just never updates my new total on the friend page. I have tried uninstalling and reinstalling the app, force closing app, restarting the phone, etc - nothing has updated the friend total for me. It seems to be a widespread issue on the backend since I am not the only one - will you please look into it? Thank you!

[leslieeh]

There is also a problem with the food log not logging in food since the update.

[Tamraji]

Same here 

[Tamraji]

Same for me, friends look like they are updating, but my steps are not on the weekly total but they are on my challenges and main page. 

[thatsmemsd]

Same for me, friends steps are look like they are updating, but my steps are not on the weekly total but they are on my challenges and main page.

[Saraave]

Mine is not updating in community/friends step totals today. But is on main dashboard and challenges. 

[EmmaTop]

Hi. Sorry if this is covered somewhere else but by app doesn’t appear to be correctly updating my total in the community section. I have tried restarting and reinstalling, plus updating app but it doesn’t seem to work. Any advice gratefully received 

Moderator Edit: Clarified Subject.