Resolved: Friends leaderboard not updating/updating slowly

[KateFitbit]

Update 7/13/2018: Hi Everyone! We should be back to normal in the next day or so, but you may see a slight delay with your friend's leaderboard updating. Thanks again for your patience and reports.

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Update 7/13/2018: Hi Everyone! We made some updates last night that should help improve this issue. Please try syncing and logging out and back in. If you are still experiencing this issue please let me know.

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Update 7/12/2018: Hi Everyone - I've merged a few posts together. Thanks for your reports on the friend leaderboard not updating or updating slowly. I've reported this to our team and will let you know once I've heard further. 

[Leiagirl4]

My food log keeps deleting entries today.

[Stevier0880]

Likewise. My Blaze isn’t updating my steps on the friends dashboard on my iPhone iOS 11.4. Please help as my wife is showing as beating me 😂🤣

[ShannonV16]

Same issue. My dashboard is updating but weekly steps are not.  I have:

restarted app

deleted/reinstalled app

Nothibg seems to be working. Stuck at the same number of weekly steps

[Stumpykerr]

Very frustrating. Tried all recommended to resolve issue, nothing working so come on Fitbit, get this fixed. All my friends seem to be updating their weekly steps and have now overtaken me, not happy!! I added all my steps up for the week and I'm 50,000 short because of this problem on my weekly total.

[smp429]

Try calling the Fitbit number 1-877-623-4997. They told me that they will my issue resolved 

[ntowns]

My app is up to date as of today

Issue started 7.11.18

Leaderboards didnt update for several hours yesterday, then worked. Today it has only updated twice all day. 

[AnnieB16]

Yes, so darn frustrating - and I don't want my friends to think I am having a lazy week!

[Ssaaa]

I’m having the same problem as the others here. My app has been removed and reinstalled and still only my daily steps update but not the weekly total.

[Stumpykerr]

Friends won't believe you when you add your steps up yourself and tell them you've actually done more that what they can see..........ha ha. I know, I've tried!!

Sent from my iPad

[ShelMom89]

Mine has been doing same thing all day. Constantly deleting entries and substituting different foods than what I am entering!! Very frustrating as I started a new diet regimen yesterday 

[Leigh60]

Mine has been doing that as well.  It deletes entries  and  changing what I enter even from my frequently used list.   If I search something it wont save.

[jamtrac1]

But mine is not a phone issue at all. It also doesn't update on the dashboard when I use my laptop. It's driving me crazy! Today I've gotten 15,000 steps and my community total is the same as when I got up this morning!

[angelafoodcake]

Following... this is happening to me as well - there is a delay of several hours before it updates. It is not resolved by logging out of the app, restarting phone, and logging back in. (Though when I did that, I suddenly got 20 back to back notifications to the Versa that hadn't gone through previously, so it seems like the Versa is also having notification relay issues... second time I've experienced this.)

[jamtrac1]

It's not updating on the phone OR on the dashboard on my laptop. It's not a phone issue!

[Leiagirl4]

Yes it’s very frustrating!! I’ve been dieting for two weeks and I want to stay consistent and keep going but it’s hard without the food log.

[Busymom34]

Food log not adding food correctly or at all after update today. Have tried all the usual trouble shooting solutions. Anyone have any idea how to fix this.

[ntowns]

Definitely a phone issue. Fitbit support needs to get this fixed for good!! Very frustrating!!

Get Outlook for Android

[Swrasse]

I am having this same issue.

[jamtrac1]

I meant it's not a phone issue for ME. Because it doesn't update on my laptop dashboard either. I called them and they are aware I am one of the people affected by this, so my advice is to call!

[Rubyrun]

Mine is also not a phone issue. It does not update on my laptop either. It started updating on my community page last night, so I thought is was resolved. Today it has not updated, I have over 7000 steps today which updates in the dashboard but they are not in my community friends total. I don’t know what has changed since Monday which was the last time it was updating through out the day???

Sent from my iPhone