help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Resting Heart Rate Not Showing in App

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-19-2020 07:37

‎04-19-2020 07:37

Hello!

 

Although my Charge 4 is clearly tracking the heart rate, in the app on the overview page, it just says “- - bpm Resting Heart Rate”. It was working two days ago where the numbers showed. I’ve tried turning my Bluetooth on and off to no avail. My “All-Day Sync” is turned on and I’ve also tried tapping on “Sync Now” to no avail too.

 

Can anyone help? Thanks and cheers!

Best Answer
1 REPLY 1

‎05-24-2020 17:35

‎05-24-2020 17:35

Welcome to the Fitbit Community, @smintx. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your resting heart rate in not showing in the app. Thanks for trying to resolve this and I am here to help. I appreciate the information that your Charge 4 is tracking your heart rate and would like to confirm if you're using a MobileTrack in the Fitbit app? I recommend doing the following:

 

  1. Log out from the Fitbit app.
  2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
  3. Force quit the Fitbit app.
  4. Restart your phone.
  5. Open the Fitbit app and log back in to your account.

For more information about the heart rate reading, see What factors can affect my heart-rate reading on my Fitbit device?

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes