Screen appears to be corrupted

[Kimbles24]

The face of my watch is lighter and has lines going through it. The app is up to date with regards to updates. 

any advice on this? Watch is linked to iPhone X.

it was working perfectly before this, switched it on and it looks terrible!

[SunsetRunner]

Hello and welcome to the Fitbit Community @Kimbles24 

Thank you for coming to the community with your question. I understand your Fitbit tracker is having an issue. I would suggest restarting your Fitbit tracker. You didn’t mention which one you have but no worries you can find instructions on how to restart your watch here: https://help.fitbit.com/articles/en_US/Help_article/1186

😉 Please keep me posted and let me know how things go. 

[SunsetRunner]

Hello again  @Kimbles24 

Just checking in with you to see if restarting your Fitbit Tracker did indeed resolve your screen display issue. If my restarting suggest did help resolve your problem could you please tap the “choose as best answer” box under my post providing the suggestion? It helps when individuals come to the community find answers to issues that were similar to yours. I’d really appreciate it! 😃

[Kimbles24]

Thanks for the advice. It’s the charge3. Tried the whole reset 8-15 seconds and no prevail! 😞

[SunsetRunner · Accepted solution]

Hello again @Kimbles24,

I would try the restarting procedure for your Charge 3 a few times. If you don’t notice an improvement I would suggest calling Fitbit Customer Service. You can find ways to contact them here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB

[Kimbles24]

Hey, 

thanks for reaching out to help. The Fitbit customer service are checking out the warranty as we speak. I don’t think it’s going to be fixed via me, I’ve restarted it so many times!
I hope it’s fixed soon, I’m gutted 😞