Unable to sync with iPhone

[lberg929]

I called the fitbit customer support line on Friday. The person I spoke to walked me through all these steps and work around a to fix the issue of not receiving text messages. One of the things he had me do was forget the device under my iPhone Bluetooth settings. Now my phone can’t even locate my versa, which means my versa is not syncing in the Fitbit app. How can I fix this so I can go back to my versa semi working except not receiving text notifications?

[JfitM]

Hi there, 

I updated IOS 13.1.2 a few days ago and my Fitbit Versa is not working properly. It doesn’t seem to want to update using my wifi, so I tried using Bluetooth and have also not been successful. After some troubleshooting, I now have a clock back but my icons are only blinking when I tap them but not allowing me to access any of them.  Then after some time, I get a clock error again. 

Fitbit, I really hope you’ll have an update to correct all of this very soon. I miss my Fitbit Versa!!

[Drjacque]

It is annoying - my sleep tracker isn't syncing now - so I get no sleep data.

Fix your software FitBit!

[S-graves07]

I would just like for my Versa to work, period. I can live without notifications but at this time I can’t even tell time... my watch is hours behind as it won’t sync and hasn’t in nearly 4 days. It just keeps saying ‘No Device Found’. I have tried all the troubleshooting steps provided by Fitbit and tech savvy folk to no avail. Wearing a useless watch is starting to be come redundant.  I loved my Versa but this is just turning out to be a massive disappointment. 

[LizzyFitbit]

Hi everyone. Welcome to the Community Forums and I'm sorry for the delayed response.

I've moved your post to this new thread so you can receive more related responses about this situation, and to keep our forums organized.

Thanks for letting me know that your Fitbit devices aren't syncing correctly, as well for the steps tried prior posting. I understand how you're feeling as the syncing process is one of the main features of your Fitbit devices, and I'll help you out with this. Although you mentioned to have tried some steps, I'd appreciate if you give one last try to the following steps:

1. Remove your Fitbit device from the Bluetooth settings.
2. Turn off other Bluetooth connections that are nearby. This is just for this process.
3. Force quit the Fitbit app and reboot your phone.
4. Restart your Fitbit device to refresh their performance.
5. Open the Fitbit app, tap on the profile's icon > setup a device.
   
6. Choose your Fitbit device and follow the onscreen instructions.

About the notifications, our team will continue working on this situation experienced after updating the iOS version to bring a solution to our users. For any questions or updates about the notifications issues with iOS 13, please refer to that thread.

I'll be around, keep me posted.

[2345rwsgsezrdbv]

After trying all of those steps for a month (yes a month!) I finally got my charge 3 reconnected to my Fitbit app 2.5 hours ago. 

Now my phone no longer sees the watch. The app is not synching, and the watch is useless as the time is wrong.

I do not want to waste another moment “trying to fix” something that you guys should have fixed a month ago.  Congrats on losing another customer.

[LizzyFitbit]

Hi @2345rwsgsezrdbv. Welcome to the Community Forums. I'm sorry for the delay.

Thanks for taking the time to share that your Charge 3 is having issues to sync, as well for the troubleshooting steps tried prior posting. I'm sorry for the frustration this has caused you and let me help you out. Since your tracker is still not able to connect correctly, I've gone ahead and requested a case on your behalf so our Support team can give you a hand. You should be getting a reply soon.

Hope to see you around.

[sacajungirl]

Can you do the same for me?  Mine has been glitching for months, not recognizing the chargers (I have 3 that work on other Fitbits, just not mine so they are good), telling me my bluetooth isn't on, but it is, etc., then my phone couldn't find my Fitbit Charge 3 at all.  I've done every fix I've found online (at least 50 times to no avail), and even spent about thirty minutes this morning on the phone with tech support, going through the same steps I've already done at least 50 times, only to be told that they are aware of the problem but don't know when it will be fixed.  WTF????  Mine won't even charge half the time, has the wrong time and isn't tracking steps, so it's basically a paperweight, and I get a nonchalant "we're aware of the problems" and when asked when it will be fixed I get a "I don't know the answer to that."  Not very supportive for tech support IMO.

[LizzyFitbit]

Hi @sacajungirl. Welcome on board! I'm sorry for my delay and let me help you out with your inquiry.

I appreciate you for taking the time to contact our Support team, as well to troubleshoot your Charge 3 on your own. I understand where you're coming from and I'm sorry that you've gone through this situation. Since your tracker isn't syncing and now not charging correctly, I've gone ahead and shared your details so you can receive further assistance. Your case will be reopened and you should be getting a reply soon with more details. Please keep an eye on your inbox, and feel free to reply back if you don't find their email.

I'll be around, keep me posted.