help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Set up with multiple devices

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-30-2017 07:20

‎01-30-2017 07:20

Brand new to Fitbit. Received and set up Thursday. Originally on my iPad then on my iPhone. Now I can't get this set up on my iPad. States I need a verification email. Tried the one I used for my phone. States expired. When I request a new one it never gets sent. Any help is appreciated. Thanks 

Best Answer
0 Votes
1 REPLY 1

‎01-31-2017 04:50 - edited ‎02-02-2017 06:41

‎01-31-2017 04:50 - edited ‎02-02-2017 06:41

Hello @Yogi68, thanks for joining us, it's great to see new faces around. Smiley Happy

 

Did you pair your tracker in two different email addresses? You only need one account as you can log in with that account on various devices and sync your tracker, there's no need to follow the set up process each time you'd like to use a new device. 

 

If your tracker is not syncing with your iPad, it's possible there's still a Bluetooth bond between the tracker and your phone. To remove the bond, please go to the Bluetooth settings (on your phone) and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. After that, restart your tracker, open the Fitbit app on your iPad, log in with your credentials and try to sync once again. 

 

Now, regarding the verification email, make sure your email address does contain a typo and check on the spam or junk folder in case it was redirected there. Additionally, you can log in with your credentials on the Fitbit website and sent the verification email from there in case you're still seeing the verification banner. 

 

I hope this can be helpful, if there's anything else I can do for you feel free to reply! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes