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Showing steps on computer but not on phone or challenges

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‎05-18-2016 14:04

‎05-18-2016 14:04

So i recently downloaded the app and I have been unable to both track steps in on challenges(steps wont show up in cahllenges) and unable to add a step counter to my dashboard however the steps have been counting up as when i logged onto my computer the steps had totaled up please help, thank you.

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‎05-18-2016 14:53

‎05-18-2016 14:53

Hi @AJMC and welcome to the Fitbit Community!

If you have more than one email address, I would recommend making sure that you are logged into the App using the same email address that you used to log into Fitbit.com.

If the problem persists after double checking, I would then recommend repairing your tracker to your existing Fitbit account. Click here for instructions.

 

Also, exercises logged via a 3rd party app and manually logged exercises currently do not count towards Challenges. This is likely why you are seeing a step discrepancy between your dashboard and Challenge.

Hope this helps you out!

Derrick | Retired Moderator, Fitbit
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