Six years of data disappeared from my account

[gdavej]

I've had a fitbit watch for over 6 years, and I've happily used the fitbit app on my iPhone throughout that time. Today, after a period of 2-3 months not accessing the fitbit app, I try logging in,and get told I have to convert to Google credentials. I did that, and now all the data that used to be available in the fitbit app has gone, where has it gone? I'm not at all happy that I can no longer see all my data. I can't even see today's #steps. WTF! I guess it may be time to switch to Apple watch.

Moderator Edit: Clarified subject

[LizzyFitbit · Accepted solution]

Welcome to the forums, @gdavej.

Thanks for bringing this to my attention and sharing the steps that you've tried so far. I understand that you've tried logging using your Google credentials; however, if you tried creating an account instead of the migration, that might be the reason why your data isn't showing up as it would be saved in your original account.

With this in mind, let's give a try to the following:

1. Open the Fitbit app and tap the Settings icon at the top right corner.
2. Under Your Account, tap Manage your account and check the email address.
3. If by any chance it's an incorrect one, just log out and log back in using the correct credentials.