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Sleep Schedule Times not saving in the app

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‎11-05-2023 03:57 - last edited on ‎11-08-2023 10:34 by Fitbit Moderator

‎11-05-2023 03:57 - last edited on ‎11-08-2023 10:34 by Fitbit Moderator

When I try to set sleep and wake times, my Fitbit is making up completely different times 5 hours apart.  For instance I want 9 pm bedtime 6 am wake. When I set 9 pm it makes bedtime 6am and 1am to wake. If I try to adjust the wake time to 6am it sets the time to wake at 3am and moves bedtime to 5pm. Turning off the sleep goal hours or changing the sleep goal hours isn’t helping.I’m so frustrated with this app.

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‎11-05-2023 13:51

‎11-05-2023 13:51

Having the same problem with my Versa 3 on the iOS App. 

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‎11-08-2023 10:30

In response to Dawn-S

‎11-08-2023 10:30

It's good to see you participating in the community @Kikih22.

I'm sorry to know the situation that you are experiencing regarding sleep and wake times in the app.

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. Please, keep an eye on your inbox. 

A warm welcome to the community @Dawn-S.

Thanks for sharing with us the difficulty with the app.

I'd ask you to provide some details. For example: Do you receive some errors or messages? 

In the meantime, please, try these troubleshooting steps in the app:

  • Log out from the Fitbit app.
  • Force quit the Fitbit app and reboot your phone.
  • Open the Fitbit app and log back into your account.
  • Check if the issue is still happening.
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