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Sleep graph not accurate

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‎08-01-2019 18:53

‎08-01-2019 18:53

BFD31380-1313-457C-B047-D65C32D82527.png

My graph is showing almost 13 hours of sleep and is suddenly not recording my sleep data either. Anyone else having this issue? Ugh the amount of issues I’ve had with this dashboard is ludicrous. 

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1 REPLY 1

‎08-02-2019 11:14

‎08-02-2019 11:14

Hi @SarahRy. I'm glad to see you here.

 

I'm sorry that the sleep graph in the Fitbit app is incorrect, and thanks for the screenshot provided. I understand how you're feeling as this shouldn't be happening, I'll help you out. To further investigate this situation, may I know if the Fitbit app is updated to the latest version? Also, may I know the iOS version running on you iPhone? If you've not done so, I'd recommend to try the following:

 

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app.
  3. Reboot your phone.
  4. Log back into the Fitbit app.
  5. Check your sleep details.

 

Keep me posted.

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