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Sleep not syncing after upgrading phone to 13.3

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‎12-15-2019 13:50

‎12-15-2019 13:50

Searched, found several others having  the same problem.  Followed all the steps, finally after shutting phone down 15 times and Fitbit down 17 times got steps to sync.  Still can't get sleep to sync.  Will deleting and re-installing app cause me to lose a year of data?  That's the only thing I can think to try.

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‎12-15-2019 14:39

‎12-15-2019 14:39

Hi @ec - deleting and reinstalling the app won’t hurt, and is worth a try, but for hard to fix syncing issues I usually recommend starting from scratch. That would be to try deleting your Fitbit from the app and from Bluetooth settings on your iPhone and then adding it back as a new device.

 

I hope that helps.  Let us know.

Scott | Baltimore MD

Charge 6; Inspire 3; Luxe; iPhone 13 Pro

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