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Sleep stages not showing recent information.

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‎07-20-2017 13:07 - last edited on ‎07-22-2017 04:23 by Moderator Alum

‎07-20-2017 13:07 - last edited on ‎07-22-2017 04:23 by Moderator Alum

Anyone else's sleep stages stuck from a previous day?

mine is not showing any data since last Saturday but only on sleep stages. Anyone know a fix? 

Thanks

 

Moderator Edit: Clarified Subject.

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‎07-22-2017 04:45

‎07-22-2017 04:45

Hello @Fk100, thanks for joining us, it's great to have you on board the Fitbit Community! Smiley Happy

 

This seems like a very odd situation but it's possible the app is not updating the information correctly with the one stored in our servers. In this case I would like to suggest you to go to the sleep section of your online Dashboard and check if your Active Minutes are showing correctly there. If they are, please try the following in the app:

 

  • Force-close the app by double tapping the home button on your phone and swiping up the app, if this doesn't seem to work please:
  • Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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