Sleep tab on app freezing all the time

[Tagg340]

When I click on the sleep tab on the main screen, it always freezes for sometimes around 2 minutes before displaying the sleep log history. Been going on for months now, ever since they updated the page. Have to exit the app and delete it from history before trying to open it again. (On iPhone 11 Pro Max)

[LiliyaFitbit]

Welcome to the Fitbit Community, @Tagg340.

Thanks for the details shared in your post. I appreciate your efforts and recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

By the way, I've moved your post to the iOS App board so we can keep our forums organized.

Hope this helps!

[Tagg340]

Hi, I can confirm my app is updated to the latest version (3.14.1) and the issue still occurs. Once the sleep page has loaded, it doesn’t freeze until the app is reopened. But I feel there is something off with the loading process specifically for that page since everything else in the app works almost immediately first time.

[LiliyaFitbit · Accepted solution]

Thank you for your reply, @Tagg340.

I appreciate your efforts and the additional details. I understand your concern and recommend trying the following steps as some users found them helpful:

1. Log out from the Fitbit app.
2. Clear your iPhone cache: How to Clear Your Browser's Cache on an iPhone. 
3. Force quit the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app and log back in to your account.
6. If the issue persists, please uninstall and reinstall the Fitbit app.

Hope this helps.

[Cjama822]

Was having same issue with non-responsive/frozen sleep tab. Per your advice, logged out and logged back in, and now ... Bam! page works! Thank you!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Cjama822.

Thank you for joining the thread and sharing that you were able to fix this issue by following the instructions in this thread. I appreciate your efforts and hope you continue enjoying the Fitbit experience! Let me invite you to visit our Health & Wellness board where you can make new friends and create your own topics.

Keep on visiting the forums!

[CHRISSER27]

Hello.  I've cleaned the cache, forced quit, rebooted without success.  So I uninstalled, downloaded the app again and its still not working. I received a Fit Bit Inspire yesterday for Mother's Day.  I accepted the Premium offer, but when I select the purple half moon it is only telling me Sleep Pattern, hours slept, Sleep schedule and times awake. When I attempt to select "Fit Bit premium" and then "Advanced sleep analytics" from the menu under the generic icon in the top upper left of the home page it just scrolls as if its loading and then directs me right back to the home page.  If I select 'Learn More" next to Sleep Quality it tries to launch the Sleep FAQ - but no avail there either.