help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sleep tile acting strange in the app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-17-2021 09:39 - last edited on ‎03-19-2021 19:55 by

‎03-17-2021 09:39 - last edited on ‎03-19-2021 19:55 by

I think this started a couple of weeks ago, but I've noticed that the sleep feature/dashboard is very slow. Whenever I tap on the sleep feature on my home screen it freezes the app/screen after a couple of seconds it loads the sleep breakdown/dashboard screen, freezes again, couple of seconds later it loads fine. If I go back to my home screen and do everything again, everything works/loads properly/fast. So, I think what's happening is that the app/screen freezes when is trying to fetch the summary/results of my sleep historical data, then once that's done and it's saved in the app's state it loads/works faster next time I go back, BUT it would seem like this is not cached somehow and every time I close the app and go back again, it does the same thing all over again.

 

Has anybody else noticed this? or it might just be me?

 

 

Moderator edit: subject for clarity 

Best Answer
1 REPLY 1

‎03-19-2021 19:54

‎03-19-2021 19:54

Hi @mrslacker, it's nice to see you again in our Community Forums. 

 

Thank you for sharing the details of the issue you’re experiencing. I understand your concern and would like to confirm that this issue has been reported to our team and they are working to identify a resolution as quickly as possible. Please keep an eye on this thread for updates. 

 

By the way, I've moved your post to iOS App board so we can keep our forums organized.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer