Sleeping heart rate chart has disappeared

[Melissaab]

This problem occurred last August and now again in April.  When is a fix going to be installed?  Thank you.

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Melissaab. Welcome to the community forums. 

Thank you for the information. If you haven't done so, I recommend checking if there is a pending update for the Fitbit App. For this, please follow the steps below: 

1. Open the App Store app.
2. Tap your profile picture in the top right.
3. Scroll down to see if an update is available for the Fitbit app (under Available updates or Upcoming automatic updates).
4. Tap Update.

If your apps update automatically, check Updated recently to see if the Fitbit app was updated recently. 

If that doesn't help, I recommend logging out from your Fitbit account, force quit restart the Fitbit App, restart your mobile device and log back into your Fitbit account. 

On a side note, I've moved your post to another board to keep our forums organized. 

Hope this helps. 

[Melissaab]

Hi Wilson,

I did what you suggested and it did not correct the situation.  The graph is still blank on the app.  This happened once before last year and it was fixed by FITBIT after about a month.  

Any other suggestions?

Thank you,

Melissa 

[WilsonFitbit]

@Melissaab Thank you very much for your reply! 

I appreciate your help in following our tips. I was able to see that you reached out to our Support Team for this inconvenience a few days ago. In this case if the inconvenience has persisted, I recommend updating your case or please reach out to them one more time and refer to your case number. This way our Support Team can continue assisting. 

See you around.