Sleeping heart rate graph not working - RESOLVED

[Chimchim224]

After upgrade of app 3.40(1042) the sleeping heart rate graph does not show. Running latest IOS 14.4.1

[antfield]

Same problem w no graph showing for sleep restoration. 
iPhone 12 max pro 

[LZeeW]

@apfel3439 and others.  This is a known bug with the iOS app.  Fitbit is aware.

[BGood007]

the graph for sleeping heart rate no longer shows

[MarreFitbit]

Hi there, @BGood007. Welcome to the Community Forums. 

Thank you for the information and for taking the time to report this matter! I'd like to let you know that I've merged your post to this thread for more information. 

Have a great day! 

[Pksrowland37]

Happened to me as well from 3/30/21 on no sleep restoration graph. I’m on 3.40.1. I noticed it was auto updated a week ago. I’m on IOS 14.4.2.  Probably something with last update? This happened last year as well. 

[Pksrowland37]

Any updates? As noted in the thread this problem happened back in August 2020. 

[Pksrowland37]

Be careful I got my post where I said me too removed it violated Fitbit communities policy’s no kidding. 

[LZeeW]

Hello @NanCmorton and welcome to the Help forum.  If you are an iPhone user, this is a known bug that happened with an app update.  Fitbit is aware.

[cincindee]

I've had my fitbit since the end of November and had not had the blank graph issue before, but the last two nights it disappeared. 😞 

[ladycatlady]

I’ve had premium for over a year and a half at this point. This is only the second time I’ve had this happen. The last time was due to me updating my premium from a monthly to a yearly subscription. I had to go in to my account and “restore purchases” ... because upgrading from monthly to yearly caused Fitbit to somehow “forget” I was premium. It was easily fixed in a day. I check my sleep stats daily. This bug has only been happening for a few days now so I’d give it a few more days for them to fix it. I work in software development so I’m guessing another hot fix should be coming again soon. 

[ladycatlady]

I’ve had my Fitbit for 5 or so years now, premium for at least a year and a half now. I check my sleep stats every day and this is only the second time it’s happened since I’ve had premium. 

[GoLaneGo]

I am having the same problem - no graph of heart rate data during sleep and no access to previous nights’ data. I am running iOS 14.4.2, Inspire 2 

[Normaninuk]

Sorry no idea but mine has now started working on the iPad but not the iPhone

Sent from my iPad

[Daniel12m]

Yes it’s not working. Have updated and still not working

[Debj55]

Thank you!

[Jeriam]

How do we fix it?   mine is doing the same thing.   I have fatique issues and am using this to monitor changes in my day to see if better sleep helps. 

[Willowcat21]

Di we have to wait fir next app update? Mine us the same 

[LiliyaFitbit]

Welcome to the Fitbit Community, @PeterAbb.

Thanks for the details shared in your post. I would like to confirm that this issue has been reported to our team and they are working to identify a resolution as quickly as possible. I've merged your post to this thread for more information. 

See you around.

[MjoV]

Laurie (CC), tried the link you posted, but it's not specific enough. I don't know if there is further information on this specific problem and if there is any suggestion as to when it might be fixed. 

[NanCmorton]

Thanx for keeping me informed that the culprit was an app update!! Yes, I do have an iPhone, so I’ll wait patiently for fitbit to fix the problem... let me know if there’s anything I need to do on my end!!