Sleeping heart rate graph not working - RESOLVED

[Chimchim224]

After upgrade of app 3.40(1042) the sleeping heart rate graph does not show. Running latest IOS 14.4.1

[KateFK]

Same here! Which country are you in?

Sent from my iPhone

[Normaninuk]

Have you installed the latest Fitbit app

Sent from my iPad

[KateFK]

Yes, I have.

Sent from my iPad

[Dr_Dianne_B]

Kate: Is your iPhone also updated to 14.2.2?  I think the two (IOS and Fitbit updates) are designed to work together. If you have updated both, I'm out of ideas.  Hope you have your SHR back soon. Dianne

[Me-sk]

USA

[KirstenDash]

I updated to the new version yesterday, checked my iphone software and the sleeping restoration graph is still not showing up.  I am getting percentages but not the graph.  Any recommendations?

[Inget]

It didn’t show anywhere on my app, so I updated mine by going to the App Store and selecting the Fitbit app and it said update there. I proceeded with the update and my sleeping hr graph is now working. Hope this helps.

[Lamont75jr]

Same here. Did the restart, reset, instructions review and the boog-a-loo. Still nada.

[greggeh]

Yes, on 14.2.2. Was on 3.40; had to delete it and reinstall to get 3.41. Graph now showing.👍🏼

[Dr_Dianne_B]

The update was not showing in my app either. So, I also went to the Apple App store, found an update for Fitbit waiting, and updated from there. It worked!  Dianne

[LZeeW]

FINALLY!!!!!  I tried updating from the App Store, but got the same version I had.  I had to delete the app in order to get 3.41.  👏

[Me-sk]

So, it sounds like I need to delete the app and download new one. I’ll give
it a try.

[Lamont75jr]

I have done everything recommended to have this information show up. I have the latest app for my Inspire 2 and iPhone. I’ve dropped and reinstalled the Fitbit app and device etc. still no change. Frustrating to the point of accepting this whole mess isn’t worth the investment of time.

[Me-sk]

I know this might not help you, but I did delete app and download new one
and my sleep graph has been restored. Good luck.

[Lamont75jr]

Thanks. Deleting and reinstalling the app worked. Seems an odd way to correct the issue.

[Inget]

I found out about the update by a post notification from this thread, I didn’t get it directly from Fitbit. I checked the App, app on my iPhone and searched for the Fitbit app. Since I already have the app, it said update in the corner. So I hit update and after the app updated I then checked my sleeping HR graphs. They were restored. I did only check a week back. I  Hope this works for you 🙂 

[cclala]

Delete the app and then reinstall it, this should work, it did on mine.

[SCS22]

I updated this morning. My heart rate graph is still not showing. Do I need to do something after updating to reactivate this feature?

[KateFK]

After updating the app to 3.41 the SHR graph worked for me. I’m not sure how to help. A number of people in the community turned phones off & restarted whilst others had to delete the App then reinstall version 3.41. Seems odd we have to do different things to get the update to work. Good luck!

Sent from my iPhone

[KateFK]

Thank you. It did!

Sent from my iPhone