Sleeping heart rate graph not working - RESOLVED

[Chimchim224]

After upgrade of app 3.40(1042) the sleeping heart rate graph does not show. Running latest IOS 14.4.1

[mars909]

Fully agree!!! I actually finally found a live chat buried somewhere (I
wouldn’t know how to find it again), and I mentioned to them that the
community forum was FULL of people with this same issue. Unacceptable.

[Cherylcrab]

My software is up to date, I still do not have the sleeping heart rate graph?

[helennich]

Since the firmware update a few days ago the sleeping heart rate graph is not showing any data.  I have made sure I have the latest update.  Has anyone any suggestions please ? 

[Gladman]

I’m having the same issue, the sleeping heart rate graph is blank. 

I use iPhone XR, iOS 14.4.2 and my inspire 2 is up to date.

Any ideas how to solve the issue? 

[LindaMarieL]

This issue has NOT been resolved for all users. I am in Canada and I still do not see the graph. 😟 I also do not receive the same notices for updates so I cannot even go and check for updates. Not happy as this is only one of a few issues which have been ongoing for a few months now with no resolution. I see that some other users outside of the US are also still having problems. If you are not in the US, it seems you don’t matter. 

[mmn558]

Mine does not have an update available or recently installed. My issue is not resolved!  I wonder how to check which is the latest update I have on my phone, to see if it is the 3.41?

[Lamont75jr]

Delete the Fitbit app from your phone then reload from the App Store.

[Jerbrock28]

You can go to settings / general / software update to see what version.   I have been having this issue for months now, really annoying.  Get your sh*t together Fitbit!

[mmn558]

That’s a good idea! I’ll try that.

[Jerbrock28]

Oh wait just realized there was an update and it finally fixed it this time.  

[mmn558]

How did you find the update?

[mars909]

app store

[mars909]

Go to https://myhelp.fitbit.com/s/support?language=en_US and you can call
or chat - this community forum is not moderated and seems like nobody from
fitbit is actually on here.

[mars909]

Go to https://myhelp.fitbit.com/s/support?language=en_US and you can call or chat - this community forum is not moderated and seems like nobody from fitbit is actually on here. 

[Gladman]

I did this (deleted Fitbit app and then reinstalled) and it fixed the issue. I can now see the sleeping heart rate 🙌🏻

Thank you Lamont75jr

[mmn558]

Thanks for all of the help! I'm so happy to have my graph back and I hope
it helps someone else to think about how it worked for me - pressing and
holding in the app store. I've never tried that before!

M

[EarleyT2]

I’ve just done this and it worked for me too 😊

[Clybyrd]

My Fitbit says it’s updated but I’m still missing the graph data for sleeping heart rate.

removing and reinstalling app worked for me

[EarleyT2]

Thank you. That’s worked for me.

[mars909]

Try https://myhelp.fitbit.com/s/support?language=en_US&co=CA