Sleeping heart rate graph not working - RESOLVED

[Chimchim224]

After upgrade of app 3.40(1042) the sleeping heart rate graph does not show. Running latest IOS 14.4.1

[Lamont75jr]

There are 4 steps (no pun intended) to get this resolved.

1-Make sure you have the latest software version your phone.

2-Make sure your Fitbit device has the latest update installed. 
3-Delete the Fitbit App from your phone.

4-Reinstall the Fitbit App from the App Store and follow the instructions for pairing the Fitbit device with your phone.

This should bring back the graph from the latest and all previous days you couldn’t see it.

Good luck.

[LiliyaFitbit]

Hello all, thank you for the updates. 

Thank you for your troubleshooting efforts, sharing the solutions and tips to help other users. I understand that this can be very frustrating and appreciate your feedback. This issue should be resolved with the app version 3.41. To see which version of the Fitbit app you have, tap the Today tab > your profile picture > Help. The app version is at the top. To update the app, please follow the steps in How do I update the Fitbit app?

You can also try uninstalling and reinstalling the app as some users found this helpful. 

Hope this helps. 

[Normaninuk]

Shame we have to test the app for them once they have released it. It’s a repeat of something that’s happened before. How could it happen again if the app is tested prior to release

Sent from my iPad

[Rhonski69]

Thank you. Uninstalling and reinstalling restored all the graph patterns 😊👍🏻

[MeaganGallagher]

Hi, I’ve been waiting on the update but still nothing available through the App Store or on my Fitbit app directly. Running all updated versions of my phone but still not having any luck getting the graph. Any idea when the app update will be available in Canada?

[hschimmel13]

I updated the app a while ago and the sleep restoration graph is still not showing for me. It was there for a couple of days and then disappeared again. Will this be able to be fixed? I really liked this feature of the sleep analysis.

[mmn558]

Press and hold the app in the App Store. That’s when the update popped up
for us.

Press snd hold on the app in the App Store. That’s the only thing that
finally worked for me. I think the update is out and you just have to
access it. Not sure why this is so difficult to figure out but it does
work!

Moderator Edit: Merged posts

[helennich]

Thank you for your reply. I’ve spoken to the tech help people and they said it’ll be fixed in an update hopefully very soon.

Moderator edit: personal info removed

[jcisnor]

The update hasn’t changed the graph for me. It still shows no data??

[M.Sam]

I followed the advice of removing the app from my phone and redownloading. That forced the update.  Like you, it was not available in app or via the App Store for me. It’s a ridiculous thing to have to do to get an update, but it worked for me. 

[MirnoD]

Thanks M.Sam- I'll try that

--

[Me-sk]

Happy to hear it worked. I agree. The whole thing is ridiculous and we're
paying extra for it.

[LindaMarieL]

Thank you for this tip! I had previously asked tech how to update my app and they kept pointing me to a website which gave information on how to update if you were in the US. I told them I was in Canada and they never responded with a suggestion. I now have my sleeping heart rate graph and my day-of nutrients breakdown! 

[Laura93263]

It is a month later now. I still have the issue. Is there a fix. The restorative sleep graph is the primary reason I pay for premium 😫

[mmn558]

Did you try pressing and holding on the app in the app store? Don't open
the app, just press and hold on the page where it shows up and the word
"Update" will replace the word "Open" and then you click on Update. That
is what finally worked for me.

[MirnoD]

That worked- thank you. I uninstalled and reinstalled the app! Yay!

[mars909]

If you have tried updating from the app store, and have uninstalled and reinstalled your app and still no go - try https://myhelp.fitbit.com/s/support?language=en_US&co=CA

[SuWu]

Still having the same issue. App was updated yesterday, new I spire 2 only used since mid March. iPhone SE also up to date. 

 

[Ageisoverrated]

Don’t you lose all your data if you delete the app off your phone?

Sent from my iPhone

[Lamont75jr]

Make sure your Inspire 2 has the latest download. It was recently updated.

Actually delete the App from the phone and reload from the App store. 

You will not lose any data and all past information will be there.