So many problems with my Flex

[mmghanem]

Hi,

So... I have had a Fitbit Flex for a couple of years now. About a month ago, it died. I called Customer Support, and they said that although I'm out of warranty, they can send me a replacement device, which is great! 

But... None of the replacement devices work! I have been sent six replacement flexes. They all work for one charge, die a day later, and won't charge again. Additionally, none of them successfully sync with my Fitbit app on the iPhone or Mac. Yes, all of the six track steps for a day, day 24 hours later, and rarely (if ever) charge up again. Meaning, no lights show up on the tracker unless I leave it charging for a whole weekend. Even when they're completely charged, the Fitbit app 'can't find' a tracker nearby. 

Does anyone know what I can do? I'm incredibly frustrated and so close to just taking my business to a company that can provide trackers that work. 

Thanks for any advice.

[SunsetRunner]

Wonderful they send replacemens when out of warranty, less wonderful they all fail to work properly @mmghanem

Unfortunately it's out the hands of the most awesome community.

Did you contacted them from the official contact page?

http://contact.fitbit.com

[AndreaFitbit]

Welcome to the Fitbit Community @mmghanem!  I would recommend to restart your device by following @DW50 instructions. If your device doesn't turn on, please contact Support again. 

Let me know how it goes. Catch you later!

[mmghanem]

Hi, yes, I've contacted them many times and all they do is send me another replacement that doesn't work.

[mmghanem]

No luck, unfortunately. They sent a most recent replacement that worked. It died, now it charges, when I take it out it dies immediately. Resetting it doesn't work.

[SunsetRunner]

Feel free to contact the support team again..

[mmghanem]

I've probably done so about ten times, which is why I have so many replacement devices. All of them last for one charge, then stop working.

[DerrickS]

@mmghanem I'd recommend making sure that you are using version 2.26.1 of the Fitbit iOS App that was released earlier this morning. Click here to be redirected to the iOS App Store. Then I would recommend:

1. Restart your tracker.

2. Reboot your iOS device.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

4. Open the Fitbit iOS App to initiate a sync.

This should help, but please keep me posted!