Stats disappeared on app

[Shari-wilson]

Half my stats have disappeared from the app. I have deleted and reinstalled the app, unsynched my charge 3 and re synched it and no change. How do I fix this? 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Shari-wilson.

I am sorry to hear half of your stats have disappeared from the app. Thanks for trying to resolve this and I am here to help. I would like to confirm if you're able to add stats by following the steps from this help article: How do I add stats to the Today tab in the Fitbit app?

Looking forward to hearing back from you.

[Golgoret]

Hey fitbit

YOUR SERVICE STOPPED WORKING. MULTIPLE threads of people reporting this data loss. I am one of them.  Please stop with the ridiculous canned nonsense. Half my day’s exercise data was deleted

[LiliyaFitbit]

Hi @Golgoret, thank you for joining the thread.

I appreciate your participation in the Forums and sharing that you're experiencing the same issue. I am sorry that you are going through this situation, I totally understand how you are feeling. Please let me know if the issue started after iOS update and provide your current iOS version. It will be helpful for us to investigate the issue.

Looking forward to your response. 

[Shari-wilson]

Hey thanks for for responding. Just as of this afternoon the ability to add the stats came back so I am not sure what happened.

Shari

Get Outlook for iOS

[LiliyaFitbit]

Hi @Shari-wilson, thank you for your reply.

I am glad to hear the issue has been resolved. Thank you for posting the update here. I hope you continue enjoying the Fitbit experience without any issues. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums. I'll be around if you have any questions.