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Stats dropped after logging a workout

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‎04-02-2023 22:20 - last edited on ‎04-04-2023 16:51 by Fitbit Moderator

‎04-02-2023 22:20 - last edited on ‎04-04-2023 16:51 by Fitbit Moderator

Last night I went in and added a missing workout to my Fitbit app (which I know now that I shouldn’t have done). Once I did that, my steps and mileage all dropped from where they had been for the end of the day to match only what I recorded in the workout. Fitbit support was no help at all. Now it’s after midnight, and even though I’ve been in bed, my Inspire 3 is now trying to tell me I’ve walked 795 steps today. What is going on?? Anyone else having similar issues?

 

Moderator Edit: Clarified subject

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‎04-03-2023 08:27

‎04-03-2023 08:27

Update in case anyone else has this issue: my app suddenly was back to normal this morning. But Fitbit support didn’t know how to help me last night, so I think this was a system glitch or something. So if anyone else has this happen, just wait it out :).

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‎04-03-2023 08:27

‎04-03-2023 08:27

Update in case anyone else has this issue: my app suddenly was back to normal this morning. But Fitbit support didn’t know how to help me last night, so I think this was a system glitch or something. So if anyone else has this happen, just wait it out :).

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‎04-04-2023 16:53

In response to emilyabartling

‎04-04-2023 16:53

Welcome to the forums, @emilyabartling.

 

Thanks for bringing this to our attention and getting in touch with our Support team. I'm glad this got sorted out and I appreciate your feedback as it'll help us to work, as well as improve our services.

 

By the way, I'll mark your post as the Best Answer to help other members having similar issues. I hope you have a wonderful day!

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