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Status of the issue with notifications

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‎06-30-2020 06:57 - last edited on ‎07-01-2020 13:29 by

‎06-30-2020 06:57 - last edited on ‎07-01-2020 13:29 by

I have not been receiving text notifications and I spoke to support last week.  They said the problem is being worked on.  

Has anything been resolved?

Iphone 7 with up to date IOS software. 

 

Thanks 

 

 

Moderator edit: subject for clarity

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‎07-01-2020 13:27 - last edited on ‎09-14-2024 09:33 by Fitbit Moderator

‎07-01-2020 13:27 - last edited on ‎09-14-2024 09:33 by Fitbit Moderator

Welcome to the Fitbit Community, @Shara18.

I appreciate your participation in the Forums and sharing your concern about the issue you're experiencing with receiving text notifications. Thank you for providing the additional details and letting me know that you've been in touch with out team regarding this issue. I would like to confirm that this issue is still not resolved, but high priority and our team is actively working on it. I appreciate your patience and understanding.

You can confirm the troubleshooting instructions at Troubleshooting quick tips for iPhones. Make sure your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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