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Step Tile disappeared from my dashboard

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‎04-19-2021 17:29 - last edited on ‎04-20-2021 11:55 by Fitbit Moderator

‎04-19-2021 17:29 - last edited on ‎04-20-2021 11:55 by Fitbit Moderator

My app on my iPhone has changed to calories and I tried to follow the steps to change it to steps but there isn't any option on my dashboard to add steps.  Is there anything else I can try?  Also my sleep stats have disappeared as well.  My Fitbit app is up-to-date.  I also have the latest iOS version. 

 

 

Moderator edit: format. 

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‎04-19-2021 20:42

‎04-19-2021 20:42

Hi, @Tyreetown! This sounds like what can happen if your tracker gets disconnected from your account. Please check if this has happened to you.

MakMak | Community Council

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‎04-19-2021 22:39

‎04-19-2021 22:39

Yes MakMak - I suspect this is what has happened.  Because of having problems with the tracker I deleted it from my account and haven't been able to get it connected again.  Thank you so much for taking the time to respond.

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‎04-20-2021 12:00

In response to Tyreetown

‎04-20-2021 12:00

Welcome to the Fitbit Community, @Tyreetown and thanks for getting back to us @MakMak. Thank you for letting us know that you deleted your tracker from your account and haven't been able to connect again. 

 

I'm going to reply with some advise on your other post. 

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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