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Step count drops when syncing

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‎09-14-2020 19:27 - last edited on ‎09-16-2020 12:17 by

‎09-14-2020 19:27 - last edited on ‎09-16-2020 12:17 by

Seems to happen mainly at the end of the day, when I sync my device to the app the step count drops. Tonight at 9:07pm before I sync’d the device showed 16,270 steps. At 9:08pm After I’d sync’d to the app both the app and device showed step count as 14,947. Why am I losing steps? 

 

 

Moderator edit: subject for clarity 

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‎09-16-2020 12:16 - edited ‎09-16-2020 12:20

‎09-16-2020 12:16 - edited ‎09-16-2020 12:20

Welcome to the Fitbit Community, @Mamabear2024.

 

I am glad to assist you with your concern about your step count dropping at the end of the day after syncing. I appreciate the additional details and I am glad to help. In order to investigate, please let me know if you manually logged any activity? Manually logged activities override your device's data and could be the reason why you see less steps. I also recommend trying the following:

 

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app.
  3. Reboot your phone.
  4. Open the Fitbit app and log back in to your account.

You can find some tips to make sure your Fitbit daily activity is accurate at How does my Fitbit device calculate my daily activity?

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-21-2020 19:15

‎09-21-2020 19:15

Hi, 

 

I've been having the issue of my fitbit registering steps I did not take! It shows steps taken in the future, but when I sync at the end of the day, the actual steps I took during the day override the made up activity the app was showing--so this usually leads to less steps. Perhaps the same is happening to you. You could check by seeing how many steps you wake up to...I've been waking up to as many 16,000 steps!

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