Step hours don’t match

[Yrrag]

Very seldom do the step hours on my watch match the step hours on the app. Today I got 11 out of 12 hours on my watch. The app shows I got 4 out of 12 hours. The hour count on the app is wrong 90% of the time. I really tired of this. Any ideas? Thanks in advance!

[RiekoC]

Hello @Yrrag 

Sorry to see you're having issues with your hourly step goals matching between your device and the Fitbit app. 

Would you please let us know which Fitbit you use and what platform (Android or iOS)?

[Yrrag]

Good morning! I use a Versa and IOS. Have you seen this happen? It’s been going on for months!
Sent from my iPhone

[Yrrag]

Hello! I have a Versa and use IOS. This has been happening for months. Have you experienced this?

[RiekoC]

Hi @Yrrag 

Thank you for providing the information. I moved your question to the iOS app forum since it seems that this issue might be related to the platform app. Hopefully, someone here will be able to help you.