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Step streak was reset

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‎08-31-2021 07:35 - last edited on ‎09-01-2021 09:23 by Fitbit Moderator

‎08-31-2021 07:35 - last edited on ‎09-01-2021 09:23 by Fitbit Moderator

So my streak started last December. I got a Versa 2 in July. I kept the Charge HR on line for a few days and my streak continued on my Versa successfully so then I disconnected my old device. My streak continued correctly until a week ago when it randomly started over at zero. WHY????

 

 

Moderator Edit: Clarified subject

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‎09-01-2021 09:42

‎09-01-2021 09:42

Welcome to the Community Forums @ESPenning.

 

Thanks for the details shared in your post. While it's not possible to retrieve the step streak I understand how you are feeling about this situation and your comments are always welcome.

 

Please continue monitoring your step streak and if you are still experiencing this you can attach the screenshots to your post by following these instructions.

 

See you around. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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