Step tile disappeared from the Fitbit app?

[SueP14]

My Fitbit has a blue light on all the time prior to this it showed all the lights, buzzed when a message came in or I had reached my step goal, now it's just not doing anything.

my step tile has also disappeared 🤔 I have followed all the instructions including sync the devices and reinstall the app, please help as I am getting fed up 😩

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @SueP14, thanks for joining the Fitbit Community, it's great to have you on board. 

Usually when a tile is not showing in the Fitbit app is because of two different reasons:

1. Your tracker has been removed accidentally from the account: To check this, please tap on the Account button and verify that your tracker is listed under your Name. If it's not, please set it up as a new device:
   • Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
   • Choose your tracker and follow the onscreen instructions to continue
2. The tile has been removed from the Dashboard and is not invisible: To verify this, please scroll down until you find the Edit button. Tap on it and the invisible tiles will display a plus sign on the top left corner, tap on the plus sign to make them visible again. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[SueP14]

Thank you for your help, the device is in my name, and I tried the add tiles but the step one isn’t there.
I still have the constant blue light showing as well really confused 🤔

Sent from my iPad

[MarcoGFitbit]

Hello @SueP14, I hope you're doing well, thanks for taking the time to reply. 

Are you not able to locate the Account button? If so, please tap on the tap on the top right corner of the app, it's possible the button is invisible. Then check if your tracker is under your name. If not, please set it up as a new device as described in my previous post. 

I hope this helps, give it a try and let me know the outcome.