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Step tile not showing in the Dashboard.

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Hi,

 

I just got an iPhone 7 and when using the Fitbit app, I only see calories in the dashboard. On my iPhone 4 I had steps, distance and calories. How can I get those on iPhone 7?

 

TIA

 

Moderator Edit: Clarified Subject.

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Hello @Amateuur, thanks for joining us in the Fitbit Community, have a warm welcome! Smiley Happy

 

Usually when you're not able to see the step tile it's possible the tracker has been accidentally removed from your account. To check this, please open the Fitbit app, and tap on the Account icon on the top right corner. If your tracker is not listed under your name, that's the problem and we will need to set up your tracker as a new device. 

 

To set up your tracker:

  1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  2. Choose your tracker and follow the onscreen instructions to continue

I hope this can be helpful, give it a try and let me know the outcome! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

View best answer in original post

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4 REPLIES 4

Hello @Amateuur, thanks for joining us in the Fitbit Community, have a warm welcome! Smiley Happy

 

Usually when you're not able to see the step tile it's possible the tracker has been accidentally removed from your account. To check this, please open the Fitbit app, and tap on the Account icon on the top right corner. If your tracker is not listed under your name, that's the problem and we will need to set up your tracker as a new device. 

 

To set up your tracker:

  1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  2. Choose your tracker and follow the onscreen instructions to continue

I hope this can be helpful, give it a try and let me know the outcome! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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Wonderful, it works! Thank you very much!
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Hello @Amateuur, I hope you're having a great day, thanks for taking the time to reply, I'm very glad your issue has now been resolved! Smiley Very Happy

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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We will ;-), thanks MarcoG.!

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