08-12-2017
03:31
- last edited on
08-14-2017
05:46
by
MarcoGFitbit
08-12-2017
03:31
- last edited on
08-14-2017
05:46
by
MarcoGFitbit
Hi,
I just got an iPhone 7 and when using the Fitbit app, I only see calories in the dashboard. On my iPhone 4 I had steps, distance and calories. How can I get those on iPhone 7?
TIA
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.
08-14-2017 07:12
08-14-2017 07:12
Hello @Amateuur, thanks for joining us in the Fitbit Community, have a warm welcome!
Usually when you're not able to see the step tile it's possible the tracker has been accidentally removed from your account. To check this, please open the Fitbit app, and tap on the Account icon on the top right corner. If your tracker is not listed under your name, that's the problem and we will need to set up your tracker as a new device.
To set up your tracker:
I hope this can be helpful, give it a try and let me know the outcome!
08-14-2017 07:12
08-14-2017 07:12
Hello @Amateuur, thanks for joining us in the Fitbit Community, have a warm welcome!
Usually when you're not able to see the step tile it's possible the tracker has been accidentally removed from your account. To check this, please open the Fitbit app, and tap on the Account icon on the top right corner. If your tracker is not listed under your name, that's the problem and we will need to set up your tracker as a new device.
To set up your tracker:
I hope this can be helpful, give it a try and let me know the outcome!
08-16-2017 23:43
08-16-2017 23:43
08-17-2017 05:04
08-17-2017 05:04
Hello @Amateuur, I hope you're having a great day, thanks for taking the time to reply, I'm very glad your issue has now been resolved!
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!
08-17-2017 05:08
08-17-2017 05:08
We will ;-), thanks MarcoG.!