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Steps and zone disappeared

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‎08-19-2023 09:54

‎08-19-2023 09:54

Calories that I don’t want are showing, steps and zone minutes disappeared and do not show up as an option when I click edit like all I’m seeing tells me to do. 

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5 REPLIES 5

‎08-19-2023 09:55

‎08-19-2023 09:55

And my sleep score. Basically my favorite info I can’t see on my app 

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0 Votes

‎08-19-2023 10:15

In response to Mayhemmama

‎08-19-2023 10:15

@Mayhemmama   Do you use the Android or iOS app version.  App problems usually involve on format or the other.  Your post can get moved to a better fit forum where you might get more help.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎08-19-2023 10:25

In response to LZeeW

‎08-19-2023 10:25

iOS 

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‎08-19-2023 11:18

In response to Mayhemmama

‎08-19-2023 11:18

This issue appears in the iOS app from time to time.  Try deleting your app, then download it again.  This happened to me once and I think that's how I fixed it.

I moved the thread to the iOS forum.  If my advice doesn't help, I hope someone else can help you.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎08-20-2023 06:01

In response to LZeeW

‎08-20-2023 06:01

Removing and redownloading the app several times has made no difference 😕 

Anyone have other ideas? 

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