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Steps are not updating in the Community

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‎08-13-2019 08:08 - last edited on ‎08-14-2019 18:17 by Fitbit Moderator

‎08-13-2019 08:08 - last edited on ‎08-14-2019 18:17 by Fitbit Moderator

The Community steps section is not updating on my IphoneX app or on my desktop when I log in.

 

Is FitBit having issues? My daily steps are updating on the app and desktop and my total 7 day steps show up on the desktop at fitbit.com but Community steps are not updating on either.

 

Moderator edit: Subject for clarity 

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‎08-14-2019 18:21 - edited ‎08-14-2019 18:21

‎08-14-2019 18:21 - edited ‎08-14-2019 18:21

Hi @chimillion it's nice to see you again participating here in the Community Forums, let me give you a hand with your concern.

 

I appreciate the information and details that were shared in your post. To better assist you with this, can you please let me know if you're referring to your friends leaderboard steps or you're talking about a Community closed groups? If possible, please send me a screenshot of both iOS and computer cases so I can better assist you with this. You can refer to this post to attach an image. 

 

In the meantime I receive your answer, please check: What should I know about closed groups in the Fitbit Community? to learn more about this in case you're referring to a closed group.

 

Keep me posted.

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‎08-14-2019 18:28

In response to RicardoFitbit

‎08-14-2019 18:28

You took too long to reply. Unacceptable.
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‎08-14-2019 18:37 - edited ‎08-14-2019 18:48

In response to chimillion

‎08-14-2019 18:37 - edited ‎08-14-2019 18:48

Thanks for your reply @chimillion.

 

My apologies, note that my only intention is to help you with this. Also, take in consideration that Community Forums are meant for users to participate and help each other, therefore, if in the future you require immediate assistance with your difficulties, I recommend you to contact our Customer Support team live channels instead.

 

See you around.   

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