11-26-2017
11:15
- last edited on
11-27-2017
06:16
by
MarcoGFitbit
11-26-2017
11:15
- last edited on
11-27-2017
06:16
by
MarcoGFitbit
I have a Surge and I’ve set my step goal as 15,000 and I noticed my step counter for the day was at 14,961......an hour later it was at 14,510.
Does this happen to anyone else?
Moderator Edit: Clarified Subject.
Best Answer11-27-2017 07:44
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
11-27-2017 07:44
Hello @James2011, have a warm welcome to the Fitbit Community, it's great to have you on board. ![]()
Thanks for bringing this to my attention. Do you have MobileTrack set up in your account? Do you have any other tracker other than a Surge in your account? If not, it's possible the app is not updating the information synced with our servers correctly, in which case I would like to suggest the following:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
Best Answer