Steps decreasing when syncing with the app.

[Gabyvdh]

 Good afternoon. 

 FitbitApp and tracker(Alta HR) are tracking steps. But after synchronising  app / tracker steps pop back to 30 steps. After that they both start counting again.

Calories are tracked correct.

Tried all the advise from helpdesk. 

Nothing so far.

In need of some help.

Thank you

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Gabyvdh, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. Please note that while you're syncing your Fitbit device, the app might show different numbers to the ones showing on your Alta HR, however, once the app has synced and the Alta HR shows as connected (with a green icon next to it on the screen) the numbers will show correctly. With that said, check your Alta HR before syncing, take note of the steps, then sync it with your phone. If the steps decreased after syncing, restart your Alta HR and monitor it for the next few days. If you're still experiencing the same issues, please let me know. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.