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Steps disappear after syncing

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‎09-02-2024 06:30

‎09-02-2024 06:30

My steps disappear after syncing. Only show calories. I’ve tried all the suggestions. Fully charged Fitbit. Restarted Fitbit. Restarted iPhone. Deleted and reinstalled app. Steps are all missing from previous days, too. 

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120 REPLIES 120

‎06-13-2025 11:23

In response to bry1216

‎06-13-2025 11:23

Hi everyone, and a warm welcome to our new members.

I appreciate the time that you've taken to resolving this matter. As you may know, our team recently released a new Fitbit app version which brings performance improvements. Please make sure to install this update, and exhaust these troubleshooting steps to ensure the connection between your Fitbit device and on your phone.

I'll be closing this thread from further comments. However, if the issue persists, don't hesitate to contact our Support team to receive further assistance. You can get in touch with them via phone or email by clicking here and following the prompts.

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