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Steps missing after setting up a new device.

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‎07-01-2017 23:41 - last edited on ‎07-03-2017 08:51 by Moderator Alum

‎07-01-2017 23:41 - last edited on ‎07-03-2017 08:51 by Moderator Alum

Synced a new device to my account (the blaze) today after getting over 19,000 on my flex and now my steps have disappeared and I'm only at 1,200 what happened how do I get that ode steps back?

 

Moderator Edit: Clarified Subject.

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‎07-03-2017 10:35

‎07-03-2017 10:35

Hello @Mp90, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Did you sync your Flex before setting up your new device? Please remember that we recommend syncing your old device first before setting up a new one or replacing the existing one as the steps might get deleted if they haven't been synced before. At this point, my recommendation would be logging an manual activity in order to add your steps to your count. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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