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Steps not Syncing

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‎03-28-2026 03:19

‎03-28-2026 03:19

For the last few weeks (since the App update), the app fails to recognise some of the step hours completed even though the watch shows them as completed. I have had at least one step hour ignored for 12 out of the last 20 days!

I have rebooted both phone and Fitbit Charge 6, I have deleted and reinstalled the app, I’ve switched off and on Bluetooth and forced sync numerous times and yet the app continues to say I missed hours that my Fitbit shows as completed. 

What more can I do as this is infuriating and demotivating 

Best Answer
2 REPLIES 2

‎03-28-2026 18:43

‎03-28-2026 18:43

Hi @Runaway_Nan - yes this is extremely annoying, unfortunately there is nothing you can do as it is an unresolved server side issue that occurs randomly and has been ongoing for a long time. It keeps happening.

Author | ch, passion for improvement.

Best Answer

‎03-29-2026 00:09

In response to Guy_

‎03-29-2026 00:09

This has been an almost daily occurrence for the last two weeks and more than one missed on some days - that is not random anymore. I’m not the only one…

@Paul_mack  and  @Labelbda  are having the same issue

Best Answer