Steps not being tracked (intermittent issue)

[Mel04]

intermittently my steps are not displaying as tracked. I have no idea how many steps I take. It seems to reflect the next day. One day I was 70 steps away from 10k and I had no idea. If it doesn't show me that my steps are being tracked, what is the point. I am using the mobile app to track my steps

[Mel04]

It's like it freezes at some point in the day and no longer displays my steps even though I am moving. It tells me my phone is synced each time I try it. I have turned off my phone and turned it back on. Closed out of the app and re-opened it . This is happening more often and it is very frustrating

[MarreFitbit]

It's nice to see you around the Community @Mel04 ! Do you a have a Fitbit paired to your account? Do you use only MobileTrack instead of a tracker?

MobileTrack lets you use the Fitbit app without a Fitbit tracker by using your phone's sensors to track basic activity data including steps, distance, and calories burned. MobileTrack does not monitor floors, sleep, or active minutes. In addition to activity tracking, you also have access to other app features such as: 

• Food tracking
• Weight tracking
• Setting fitness goals
• Adding friends
• Friends leaderboard
• Cheering, taunting, and messaging friends

Assuming your phone is frequently connected to the internet, your phone always stores data for the last seven days (including today). If you do not have an internet connection for weeks or even months, your phone will store your data until you connect to the internet and sync your data.

In the meantime, please do the following:

• Log out of your Fitbit App
• Force quit the App
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit App

Catch you later !