08-13-2019 21:55
08-13-2019 21:55
Just after midnight, I switched to the new app layout & then I did an update for my Zip. I then noticed I had over 7k steps. Despite my dashboard saying I have all these steps, they do not show on my hourly graph & my distance (which is correct) doesn't match up.
I've tried logging out, syncing my devices (I have a Zip & an Alta), deleting/reinstalling the app. No luck. The issue appears on both the app & the website dashboards.
08-14-2019 18:14 - edited 08-14-2019 18:14
08-14-2019 18:14 - edited 08-14-2019 18:14
Hi @raelyn it's nice to see you again participating here in the Community Forums, I'm happy to help you today with your concern.
I appreciate all the details and screenshots that were shared in your post, such information helped me to better understand this situation. To better assist you with this, can you please let me know which iOS mobile device you're currently using? Also, when was the first time you noticed this situation and this is experienced everyday you compare the steps/distance? This occurs with your daily basis step data or just when you perform a specific exercise? In the meantime I receive your answers, please try the following:
Also, if possible, please send me a screenshot of the Fitbit.com dashboard information.
Keep me posted.