Steps not shown on app

[Marielsnoep]

Two days of this week do not show on my app. 
why? I was abroad these two days. But since I am a flightattendant this occurs on a regular base... this is the first time this happens..

 

[LizzyFitbit]

Hi @Marielsnoep. Welcome! It's great to see a new face around.

Thanks for letting me know that the Fitbit app isn't showing your stats, as well for the screenshot provided. This seems odd as even if you've not walked at all, you should still see the tile in blue with 0 steps. To work on this together, I'd recommend to try the following:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version.
3. Force quit the Fitbit app and reboot your phone.
4. Open the Fitbit app and log back in to your account.
5. Check your details for today and previous days.

If the same keeps happening, please provide me with your phone's model and iOS version.

I'll be around, keep me posted.

[Marielsnoep]

I already did this. Didnt work.
Thanks for contacting!

Vriendelijke groeten Mariel Snoep

[LizzyFitbit]

Hi @Marielsnoep. Thanks for getting back.

I appreciate your efforts while trying the suggestions from my previous post. Since your data isn't visible on February 3rd based on your screenshot, could you take another screenshot of the other day that doesn't show your data? Please attach it in your reply so I can further investigate on my end. Also, let me know your phone's model and iOS version.

I'll look forward to your response.

[Marielsnoep]

IOS 13.3.1
Iphone 8 plus
[cid:3E4DDFD1-14A6-4144-99B6-72DAE36EDAED-L0-001][cid:0A1C4FA4-B242-41C8-97A7-0A53FA244B10-L0-001]



Vriendelijke groeten Mariel Snoep

[LizzyFitbit]

Hi @Marielsnoep. Thanks for getting back with the requested information. I'm sorry for the delay.

I appreciate your efforts while taking a screenshot of the Fitbit app and since it wasn't able to be attached correctly, could you please try one more time? This will help me to take a deeper look and investigate with the team why those two days don't show your data. For instructions to attach a picture in your reply, check this post.

I'll be around.