Steps not syncing correctly in all challenges.

[Ksmith123]

I am in 2 work week hustle challenges. My dashboard shows 12,840 steps. One challenge has the correct steps, the other is off by 682. I am not logging exercise or using 3rd party apps. I have deleted the fit bit app, reinstalled it, turned off my phone and its still off...can you help?! I have the flex 2

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hi there @Ksmith123, have a warm welcome to the Fitbit Community, it's great to see new faces around! 

I'm sorry to hear that your step total on one of your challenges isn't updating. Below are possible reasons for this issue: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

Please remember that it's recommended to wait 15 minutes after syncing your Fitbit data to see if your challenge updates. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply! 

[Rhamelj]

Having same problem. 

No 3rd party app. 

No manual log 

waited 12 hours still not syncing

participants worldwide but this all started failing last night. 

[MarcoGFitbit]

Hello @Rhamelj, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

At this moment I would like to suggest you to update the Fitbit app if you haven't done it yet as we have just released a new version (2.41). Then if the information in your challenge is still incorrect and the steps are not updating correctly please try the following:

• Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. If it's still now working:
• Log out from the app, then restart your phone and log back in.

I hope this can be helpful, give it a try and let me know the outcome.