Steps not syncing in challenges

[JediCollett]

My Fitbit is not syncing with Workweek Challenges. I got 19,000 steps in a day and it only counted 8000. There is no manual login and it is all based on my Blaze count. I contacted support several times and told the same story that Engineers are working on it. It is so frustrating because I am using this for weight loss and to challenge myself with my friends yet I always come in last place because it doesn't sync properly. I am fed up! 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @JediCollett. thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have shared your experience with us and thanks for letting me know you have already contacted our Support Team. We really appreciate our members's input and feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and indeed, they're currently working towards resolving this issue affecting steps in challenges. Please be assured they're working as fast as possible to provide a prompt and proper resolution.

Thanks for all your patience and understanding; in the meantime, if there's anything else I can do for you, please feel free to reply. 

[JediCollett]

This does not solve my problem and my patience is wearing thin. This is now going on almost a month. 

[MarcoGFitbit]

Hello @JediCollett, I hope you're doing well, thanks for taking the time to reply. 

Thanks for your participation in the forums. I sincerely apologize for the inconveniences this issue has caused you, however we still don't have a specific timeframe for when this issue will be resolved. As soon as I have more information to share with you about this issue, I'll make sure to update this thread accordingly. 

Once again, thanks for your patience and understanding, I hope you' have a great day.