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Steps not syncing in the app.

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‎08-21-2018 19:05 - last edited on ‎08-22-2018 05:00 by Moderator Alum

‎08-21-2018 19:05 - last edited on ‎08-22-2018 05:00 by Moderator Alum

I did the bug app update my steps are still not syncing

 

Moderator Edit: Clarified Subject.

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‎08-22-2018 05:03

‎08-22-2018 05:03

Hello @Jewelsb1016, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for letting me know about this issue, I appreciate you have already updated the app. Tell me, which tracker/watch are you currently using? Since when have you experienced this situation? Is the issue only affecting steps or any other data as well? Finally, would it be possible for you to send me some screenshots of the days you're missing steps? That will be very helpful for me to check this further and determine what should we do next. 

 

Thanks for your patience and understanding, I'll be waiting for your reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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