Steps not syncing with challenges.

[Bbanb]

My steps sync with my app but they will not sync within the challenges that I am participating in. This just started happening today. Any ideas?

Moderator Edit: Clarified Subject.

[combustication]

Several people in my challenges are having the same issue, just started today. 

[Bbanb]

Mine ended up updating, but it has started doing it again.

[MarcoGFitbit]

Hello @Bbanb and @combustication, thanks for joining the Fitbit Community, it's great to have you on board. 

Thanks for bringing this situation to my attention. Below are possible reasons for this issue: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

I'd also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.