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Steps not syncing

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‎06-05-2017 12:35

‎06-05-2017 12:35

For last 2 days, I'm getting some syncing but some steps aren't showing on the dashboard. They do show on the daily chart. Right now my Charge HR says 3557 and my dashboard says 178.  Yesterday I wore a Flex and had the same problem. 

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3 REPLIES 3

‎06-09-2017 08:50

‎06-09-2017 08:50

Hey there @smj34! 

 

Try logging out of the app, reboot your mobile device and log back in. I also recommend whenever you're switching between trackers to do a last sync before switching, this will help to avoid loosing steps data. 

 

Let me know how it goes! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎06-09-2017 12:07

In response to MaginB

‎06-09-2017 12:07

I had done that a couple of times. I talked to support and they told me it is a known issue. 

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‎06-13-2017 06:09

In response to smj34

‎06-13-2017 06:09

Hey there @smj34! 

 

Thanks for your patience to this matter. Fitbit is always trying to improve their products and services and the Community is the best place to make your voice heard. 

 

See you around! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer