Steps won't sync to Workweek Hustle

[feliciaschlinz]

A few friends and myself are competing in a workweek hustle challenge. All of a sudden today no one is able to sync their steps to the challenge. Individual steps are tracking, but we are all unable to sync to the challenge. All were syncing fine until 9 hours ago. What’s the issue?

Moderator edit: updated subject for clarity

[Tsalyer]

Same issue

[SunsetRunner]

Same! 

[Doyerlainey]

Same issue 

[laurahunts]

same here.

[Easpees]

Same here. I’ve reset my FitBit logged out and back into the app and turned off and back on my Bluetooth and it still won’t sync the workweek hustle 

[ErinMcClain]

I'm having the same issue! So frustrating 

[MarlieD]

I have been having the same issue over the last 9 hours. I checked for a fix and it was suggested to force close and logout from the app but no challenge update yet. I have also logged out, uninstalled and reinstalled several times to no avail.  This has to be a software issue. I hope Fitbit corrects it soon.

[QuilJaye]

Same, and it seems like no one is doing anything about it. My friends and myself had to quit the challenge and be re-invited so our steps would sync to the Workweek hustle 

[Rusty205]

Still down

[Susr4]

Still not syncing with Challenges 😞

[SunsetRunner]

Did that fix the problem?

[Tabithro]

My 3 coworkers and I are also having the same problem. I even re-downloaded the app and restarted my phone and it still doesn’t work.

[SDsss]

Same here have deleted challenges 

deleted fit bit app and restarted still unable to after 4 hours 

[feliciaschlinz]

I quit the challenge, started a new Workweek Hustle, invited the same members, and everything synced up from the beginning of the week so far. That’s the closest fix I’ve found. 

[Bobosmom]

Has anyone contacted support- I’m having the same issue as all of you 

[bella21]

I've found the same problem

[SDsss]

I tried that then quit working

Sent from my iPhone

[Tishtastic]

Shena (7/17/2019, 7:22:00 PM): I will include your case to affected users. While we don't have a timeline for resolution, we will continue to investigate these discrepancies.

That's the response i got on live chat from fitbit. 

Not understanding why there is such an issue & no update or notification. 

[feliciaschlinz]

Ditto. Synced once on new challenge, and now it won’t sync again -__-