Still can’t get text notifications on my Versa

[Abz91]

I have been through all the help forums, I have done everything they’ve said to do. I’ve even done a factory reset. I still can’t get my texts to show up on my versa. I get calls, just not texts. This has been going on for months when it first became an issue for everyone. However, I see that just about everyone got theirs working. Mine won’t. Please help! I want my texts to come across my Fitbit again!

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Abz91. I am sorry for the delayed response.

I am sorry to hear you don't receive text messages on your watch. Thanks for trying to resolve this, I totally understand how you are feeling and I am here to assist you.

It’s important that you carefully review your notifications settings on your iPhone. Please confirm if you've followed all instructions in Troubleshooting quick tips for iPhones. 

Looking forward to hearing back from you.

[Abz91]

I have followed all of the instructions. All my notifications are set to
on. I’m have even tried doing a total reset on my Fitbit. I even installed
and uninstalled the app on my iPhone.

[AlliC]

I went thru all of the steps, also.  The only way I can get the texts to come across my Versa2 now is to have “show previews” turned to always.   I have that off so that the text preview on my phone doesn’t show.  Before I updated the iOS 3 nights ago, I could see all text on my Fitbit while keeping the previews turned off on my phone.  Any idea if there is something I can do?  Thank you!

[LiliyaFitbit]

Welcome to the Fitbit Community @AlliC. Thank you for your reply, @Abz91. I am sorry for the delayed response.

@Abz91 I appreciate your troubleshooting efforts and would like to confirm if you have “show previews” turned to always as @AlliC mentioned? Are you on iOS 13.5? Do you have any pending Fitbit app update?

@AlliC thank you for joining the thread and sharing your concern. I appreciate your efforts, thank you for bringing this to our attention. We do recommend to have "Show Previews" set to Always or When Unlocked. Have you tried "When Unlocked" setting?

Please keep me posted, I'll be around. 

[Abz91]

Yes, “show previews” is set to on for always, and I am running on the most
up to day iOS, and Fitbit is up to date on all updates.

[LiliyaFitbit]

Hi @Abz91, thank you for your reply. 

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions. 

[MrMarv]

@Abz91 -

Quick question - in your iOS Bluetooth settings screen, is there an Information icon next to your Versa or is it missing it?

My screen for reference:

[Abz91]

The icon is there

[MrMarv]

@Abz91 -

The reason I asked is that, in my opinion, no way would notificaitons work without a good Bluetooth Pairing. You appear to have a clean pair, unlike me.

I do know that the development team is working on the notification issue.

[Erica25]

Yes Fitbit has helped me too in achieving some considerable fitness. It is always up to date 

Moderator edit: content 

[Abz91]

Months ago when the problem first occurred for everyone, I know that Fitbit
fixed it and people could get their texts again. But my Fitbit never went
back to working like everyone else’s. I just can’t figure it out. I feel
like I’ve tried everything.

[AlliC]

@LiliyaFitbit   Thank you for responding. I did change the settings to “when unlocked” and it did work!  I’d love for it to go back to messages being able to come through with previews off, like before the update, but this will work for now.  Thank you! 

[Abz91]

I tried that setting and still doesn’t work.

[LiliyaFitbit]

Hello everyone. Thank you for your updates in this thread.

I appreciate everyone's efforts. Thank you for providing the additional details.

@AlliC I am glad to hear you've resolved the issue by changing the settings to “when unlocked”. I appreciate your feedback since this helps us to keep improving. 

@Abz91 thank you for your troubleshooting efforts. I am sorry to hear the issue persists and recommend to continue working with our Support team. I know they will be glad to help you out and provide a solution.

@Erica25 thank you for your feedback.

@MrMarv I appreciate your participation and help!

I'll be around if you have any questions. 

[MrMarv]

@LiliyaFitbit -

Glad to be able to ask a pertinent question.

I just wish your development team would deal with the Bluetooth pairing issue. The loss of functionality is very troublesome and your support team is grasping at straws. Do those two departments speak to each other?

<<end of vent, but I have been dealing with this for four months and it has actually gotten worse in the last month>>

[Abz91]

It is, mine went down with everyone’s when there was that problem. But it
is very annoying that just about everyone got there’s back and working
right. Meanwhile, mine still doesn’t work. I just don’t get it. My phone
calls show up on my Versa.

[LiliyaFitbit]

Thank you for your replies, @MrMarv @Abz91.

I totally understand how you are feeling, thank you for taking the time to share your feedback. The feedback that's shared here in the Community Forums is always appreciated and really helpful for us to report the issues to our development team and continue improving the quality of products and services. Our team is aware of the issue with notifications and we're working to identify a resolution as quickly as possible. I appreciate your patience and look forward to getting you back on track.

Let me know if you have any questions.