Still having problem synching and no notifications

[Angmc66]

Versa Fitbit stopped synching and has had no notification since update. Tracker update not working as can’t find device. I’ve tried all the troubleshooting tips!

[SunsetRunner]

Hello and welcome @Angmc66 

I understand your having both syncing as well as notifications issues. The notifications issues is a known issue at this time and hopefully they will come out with a fix soon. You can keep an eye out on this thread here to keep updated with tips, possible workarounds and other updates pertaining to notifications: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/m-p/38...

Now about your syncing issue. I believe I can help you with that. 

I have noticed this problem occurring quite often after that pesky iOS update. Hopefully I can help you with your syncing issue. I think your best course of action is to do a complete uninstall/reinstall of your Fitbit App. You will not lose data doing this. 

Here’s how:

1. Log out of the Fitbit app and force shut the app by swiping up

2. completely uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.

7. When prompted by your Bluetooth tap yes 

8. now try to sync 

Doing this will give you the cleanest install and should repair your syncing time issues.

😃 Please let me know if this provided you with the best answer to your syncing issue.

[Angmc66]

Followed instructions and it works but only temporarily. Still saying can’t find device.

[SunsetRunner]

Hello again @Angmc66 

It might help restarting your Fitbit tracker. You didn’t mention your tracker type so please use this link to find your tracker type and try restarting it. :https://help.fitbit.com/articles/en_US/Help_article/1186/?q=Restart&l=en_US&fs=Search&pn=1. You might have to try the restart several times. (You will not lose your data doing this) If the problem continues to persist then I would try resetting your network.

Heres how:

go to device setting >General>Reset>Reset network settings.

😃 Hopefully trying this will do the trick. Please let me know 

[Angmc66]

It is a Versa Fitbit. I have followed all of the instructions and still not synchronised. I have reset to factory settings and it connected via WiFi but not Bluetooth. Working for a few minutes until Bluetooth search kicks in and then phone can’t find device again. Fitbit is losing time also. By 7am this morning, phone said 4.30am.

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[SunsetRunner]

Hello Again @Angmc66 

if you have tried restarting several times, forced shut the app and reinstalled the app and your still having issues I would contact Fitbit Customer Service. They might be able to help you find other troubleshooting tips I’m not aware of. You can find ways to contact them here:https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB

Good luck to you

[Cheng038]

I have the same problem. My Fitbit Versa cannot sync with the Fitbit app for 3 days already, no matter what I did eg turn off Bluetooth and reboot the iph, I am worried that if I delete Fitbit app and re-install it, my Steps data might be wiped out

[SunsetRunner]

Hello @Cheng038 

Welcome to the Fitbit Community. I see your having syncing issues as well. You don’t have to worry about deleting and reinstalling the Fitbit app. You will not lose your data. Just follow the instructions I provided above on how to do it. 😉

[Angmc66]

I have uninstalled app and reset watch to factory settings and it is still not working. Was prepared to lose data just to get it working again but to no success.

Get Outlook for iOS

[SunsetRunner]

Hello again @Angmc66 

What iOS device are you using and what version is it? I’m wondering if your iOS device is not compatible with the new Fitbit app. You can check that here: https://help.fitbit.com/articles/en_US/Help_article/2315/?q=Compatible&l=en_US&fs=Search&pn=1

Let me know....

[Angmc66]

I have an iPhone and it just updated to iOS 13.1.2, that’s when the trouble started

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[SunsetRunner]

@Angmc66 

Your phone is indeed compatible. I think at this point you should call Fitbit customer service. You can find different ways to contact them here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB

Im sorry I just can’t think of any other troubleshooting ideas other then what I have already provided. When you can Customer Service make sure you tell them all the troubleshooting steps you have already taken. It might help them pinpoint the problem faster for you. 
Good luck to you

[Angmc66]

Thank you. I’ll try that.

Get Outlook for iOS

[Cheng038]

IOS 13.1.2.

accidentally accepted the update of IOS; knew it will be a trouble-maker and indeed it was to Fitbit. There are other things in the phone also upset and not working properly due to this IOS upgrade

[Cheng038]

Seems to be working fine for now...will..continue to monitor. Thank u so much for your help

[SunsetRunner]

I’m super happy your back up and running @Cheng038 😃

[SunsetRunner]

How about you @Angmc66 ? Keep me posted pleas

[Angmc66]

Still not working. Will do a chat with customer service. Watch is losing time too, which seems strange.

Get Outlook for iOS

[SunsetRunner]

That’s a great idea @Angmc66 . I’m really sorry I couldn’t be of anymore help. Good luck to you

[Angmc66]

Thank you. Your advice seems to have helped others so no idea what’s happened with mine. This forum is great.

Get Outlook for iOS